Customer Care

You have 10 days from receiving your order to:

• Create your return here or if you are registered with MSA Haute Couture, by logging into your account.

• Drop off your return at the nearest UPS Access Point.

• To avoid delays, please do not combine returns from separate orders.

Make sure that all the items you wish to return from your order arrive back with us together in one parcel, so we can process your exchange or refund as quickly as possible.

Customer provides return shipping

There will be a 10% restocking fee

No final sale items / No In-store sale returns

Please contact our customer service if you have any questions:

WAIT TO HEAR FROM US

We will be in touch to confirm once your return has arrived back with us.

Once we’ve completed your exchange or refund, we'll send you another email to update you.

We aim to process your return within 3 working days of receiving your order. However, during busier periods it may take slightly longer.

ALTERNATE RETURN METHODS

Should you choose to send your purchase back from an alternate location, and using a different courier:

You’ll be responsible for any additional charges
Your return may be delayed if held at customs
We’ll be unable to issue a refund if your purchase isn’t sent back to us at the original location.

MSA Haute Couture
705 Middle Neck Road, Great Neck New York 11023, United States

As soon as we've received and taken care of your return, we'll email you to confirm that your refund has been issued.

You can choose to receive your refund either as store credit to your account on MSA Haute Couture or back to the original payment method. Your refund will exclude:

• 10% restocking fee for your return
• the initial delivery cost

Please note that the refund timeframe may vary depending on the payment method and processing times between payment providers:

CREDIT CARD: Our bank will credit your account within 10 working days of receipt of your items

PAYPAL: Your refund will be visible in your PayPal account within 24 hours of your refund email being sent

All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and MSA Haute Couture and designer tags attached to them (if applicable). This also includes all packaging, accessories and authenticity cards/dust bags. The Vendor reserves the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or as an alternative, may reduce the amount of any applicable refund or exchange accordingly

For example, the Vendor may make a reduction in the following circumstances:

• the product(s) have been used, worn, damaged or washed;

•the designer tag and/or protective seal attached to the product(s) have been tampered with, removed or not returned. Please note that MSA Haute Couture tag constitutes an integral part of each product; and/or
you have not returned any packaging which is considered an integral part of a product (such as the dust bag).

• You will be informed if the Vendor proposes to reduce your refund for this reason. In this instance, you may (as an alternative to the Vendor providing you with a reduced refund) choose to have the products sent back to you at your own expense.

LATE RETURNS

Your item(s) should be sent back to us within 10 days of receiving you order.

Returns outside this timeframe may be accepted at the discretion of MSA Haute Couture and may only be refunded as a store credit.

SHOES

All shoes must be tried on a carpeted surface until you are 100% sure you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with scratched soles will not be accepted and will be sent back to the customer.

LINGERIE AND SWIMWEAR

Briefs, swimsuits and bikini bottoms must be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are marked and will be sent back to the customer.

TECHNOLOGY

Technology products must be returned in the original packaging.

FAULTY GOODS

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear, by accident, or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 10 days from the date you received it.

COLORS

We make every effort to display the colors of our products as accurately as possible. However, as computer monitors, tablets and mobile devices may vary, we can’t guarantee that your screen's display of a color will be completely accurate.

REPEAT RETURNS

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and may, at our discretion, lead to the closure of your account or future orders being refused.